Returns & Refunds Policy

The Believers

At The Believers, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, please review our returns and refunds policy below.

1. Returns Eligibility

  • Items must be returned within 7 days of delivery

  • Products must be unworn, unwashed, and in original condition

  • All original tags and packaging must be included

  • We reserve the right to refuse returns that do not meet these conditions

2. Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return, including:

  • Hijabs (if worn or opened)

  • Undergarments or personal items

  • Sale or clearance items (unless faulty)

3. Refunds

  • Once your return is received and inspected, we will notify you of the approval status

  • Approved refunds will be processed to your original payment method

  • Please allow 5–10 business days for the refund to appear in your account

4. Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need a different size or item, please contact us to arrange an exchange (subject to availability).

5. Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect

  • We recommend using a tracked delivery service, as we are not responsible for lost returns

6. Faulty or Incorrect Items
If you receive a faulty or incorrect item, please contact us within 48 hours of delivery with photos and your order details. We will resolve the issue as quickly as possible.

7. How to Start a Return
To initiate a return, please contact us at:
[info@thebelievers.co.uk]
Include your order number, reason for return, and any relevant photos.

8. Late or Missing Refunds
If you have not received your refund after the stated time:

  • Check your bank account again

  • Contact your payment provider

  • If the issue persists, contact us directly

9. Changes to This Policy
We reserve the right to update this Returns & Refunds Policy at any time. Any changes will be posted on this page.

Thank you for shopping with The Believers.

— The Believers